Return Policy

Returns & refunds

We want you to feel secure when shopping with ZIPSEAL. If you change your mind about your purchase, you have the option to return your order according to the terms below.

1. 30-day return policy

You have 30 days from the time you received your order to notify us if you wish to return the product.

The product must be returned in a condition that allows it to be handled in accordance with current regulations for the right of withdrawal. The product must be well cared for and must not be damaged or used in a way that affects its value, other than what is permitted by law.

2. How to make a return

zipseal.se@gmail.com

Please provide:

Order number
First and last name
Which product you wish to return
Reason for the return, if you wish to provide one

We will then get back to you with information on how to carry out the return and which return address should be used.

Do not send the product back before you have received information from us regarding the return process.

When you send back your order, you should also include a note in the package with:

First and last name
Email address
Order number

This helps us identify the return and ensure the refund is registered to the correct order.

3. Refund

Once we have received and processed your return, the amount will be refunded to the same payment method used for the purchase, unless otherwise agreed.

Refunds are made in accordance with applicable consumer legislation.

In the event of a full return, the original standard shipping cost will also be refunded. The cost for any more expensive shipping option will not be refunded.

4. Return shipping

For returns due to a change of mind, the customer is responsible for the cost of return shipping.

You are responsible for booking and paying for the return shipping to the return address we provide in our return instructions.

We recommend that you use a tracked shipment and keep your drop-off receipt until the return has been processed.

For claims due to an incorrect or defective product, different rules apply. See point 5 below.

5. Damaged or incorrect product

Have you received a product that is damaged, defective, or incorrect? Contact us before returning it, and we will help you find a solution.

Please send photos of the product and packaging along with your order number.

In the event of an approved claim, ZIPSEAL will cover any return shipping in accordance with applicable consumer legislation.

6. Condition of the product upon return

To be eligible for a full refund, the product must be returned in accordance with current rules for the right of withdrawal.

You have the right to examine the product in a way that is necessary to assess its features and function. If the product has been handled more than necessary and thereby reduced in value, a deduction may be made from the refund in accordance with applicable law.

7. Contact

Do you have questions about a return or refund?